Important Information

About the Service
Our Terms and Conditions
Warnings and Other matters
Limit and Stop Loss Orders
Privacy Policy
How We Handle Complaints
Internet Trading matters
Third Party Information

Lloyds TSB Share Dealing -- Conditions of Use

The agreement between you and us in relation to Lloyds TSB Share Dealing comprises all the information set out in this "Important Information" section of this website, together with the terms and conditions below.

You should ensure that you read and fully understand this information and the terms and conditions before using our services. If there are any matters which require further explanation please do not hesitate to contact info@lloydstsbsharedealing.com who will provide you with further assistance.

Should you have an enquiry regarding our services please contact Customer Services on 0845 60 60 560.

About the Service

Lloyds TSB Share Dealing (the "Service") is provided by Lloyds TSB Bank plc ("Lloyds TSB"). References below to "we" or "us" are references to Lloyds TSB.

back to top

Our Terms and Conditions

General Terms and Conditions - execution only share , fund dealing service, including Lloyds TSB Share Dealing ISA.
- read as text or download as pdf

General Terms and Conditions - Certificated Service
- read as text or download as pdf

back to top

Warnings and Other matters

The price and value of any investments and the income, if any, from them, can fluctuate and may fall against the investor's interest. You may get back less than the amount you have invested. Information on past performance, where given, is not a guide to future performance. Changes in rates of exchange may have an adverse effect on the value of investments which have an exposure to foreign currencies.

The information contained in this website (the "Site") has been issued by Lloyds TSB Bank plc. Lloyds TSB Bank plc is authorised and regulated by the Financial Services Authority, and a signatory to the Banking codes. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065.

The Service is an execution only service. This means that we do not advise clients on the merits or suitability of any transactions. In giving orders or instructions to us you do so in reliance on your own judgment.

The information on this Site is provided solely to enable investors to make their own investment decisions and this does not constitute personal investment recommendations. The investments and investment services referred to in this Site may not be suitable for all investors. Investors with any doubts should seek advice from an independent and authorised investment adviser.

The news, prices, opinions and other information on the Site are believed to be reliable but are subject to change without notice. We make no representation as to the completeness or accuracy of the information or of any opinions expressed. You agree that the news, prices, opinions and other information provided to you through the Site (whether directly, or indirectly through a third party) are for your personal use and that you will not publish or re-transmit that information or data.

Neither the information nor any opinion expressed in this Site should be regarded as an offer to buy, sell or otherwise deal in any particular investment.

The information on this Site is not intended for distribution to any jurisdiction or country other than the United Kingdom and advertisements and other content displayed on the Site are directed only at UK residents. None of the services offered on the Site are available to persons resident in any country where the provision of such services would be contrary to that local law or regulation. If you access the Site from outside the UK, you are responsible for satisfying yourself that such access is lawful under the laws of the relevant jurisdiction.

You should be aware that the Internet is not a completely reliable transmission medium and there may be delays in service provisions. We accept no liability for any loss or damage (including without limitation any loss of profit) which may arise directly or indirectly from your inability to access or use this Site for any reason or for any delay in or failure of the transmission or the receipt of any instructions or notification sent through this Site.

As a consequence of using this service, you may alter your personal tax position. The levels of and bases of taxation can change. You should consult your own tax adviser in order to understand any applicable tax consequence that might arise.

You agree not to reproduce, re-transmit or distribute the content of this Site to anyone without our prior written consent. In particular, and without limitation, you may not post any content from this Site to newsgroups, mail lists or electronic bulletin boards without ourprior written consent.

Your use of the services on this Site is subject to our General Terms and Conditions and, where applicable, our Terms and Conditions for the Lloyds TSB Share Dealing ISA. Please also see our Privacy Policy regarding protection of your personal information.

None of the statements contained in the "Important Information" section of the Site excludes or restricts any duty or liability that we have under the FSA rules or the Financial Services & Markets Act 2000.

Please also read the following section for warnings specific to limit and stop orders.

back to top

Limit and Stop Orders

If you decide to place a limit order or a stop order with us you should be aware that:

You should review these orders on a regular basis in order that you are aware of your outstanding commitments and that they remain in line with your current investment objectives.
We do not guarantee that limit orders or stop orders will be executed even if the limit price is met by market conditions. This could be as a consequence of market conditions at the time (such as a Fast Market where the market is so volatile that prices quoted by market makers are only indicative rather than guaranteed), other clients having placed similar orders, but then having an earlier time priority than your order and being executed in priority to your order or other factors which are beyond our control.
Limit orders and stop orders will only be executed if there are;

(i) in the case of purchases, sufficient funds in your Lloyds TSB Share Dealing account to meet the potential cost of execution (including dealing and commission costs) or you are due to receive proceeds from a sale in which case these funds will be applied to this purchase.

(ii) In the case of sales, these securities are held in your Lloyds TSB Share Dealing account.
Lloyds TSB Share Dealing will only execute orders in sizes which are at or below the maximum quote size offered by the retail service provider. If your limit order or stop order is above this size, it will not be executed online (even partially) if the price is matched by the market price. You are therefore advised to ensure that your order can be matched in terms of size.
In the event of a corporate action which affects the stock price, we will endeavour to delete any open limit orders in the security. However, the responsibility for ensuring limit orders and stop orders remain valid in prevailing market conditions is yours.
Please note that special risks apply to Stop Loss and Stop Buy orders. Stop orders are designed to trigger when the price of a security falls below or rises above a specified level. You should be aware that certain factors may cause the bid-offer spread of a security to increase, even momentarily, to an unrealistically wide level, thereby causing your stop order to be executed. These unrealistic prices may nevertheless be the "best price" for that security at that time.

Privacy Policy

We are committed to ensuring that all information which we hold about you in relation to the Service ("Personal Information") is stored and treated with the utmost care and in accordance with all appropriate laws. We therefore have strict confidentiality standards in order to protect your Personal Information.

As part of this commitment, please note the following:

You are only able to access the dealing areas of the Site with your Lloyds TSB Share Dealing account number and selected PIN number (which only you should know). Your password should never be shared with anyone and we recommend that it is changed frequently (at least once a month).
Because we cannot guarantee the confidentiality of information sent on the internet you should never send your Lloyds TSB Share Dealing account number or PIN number via e-mail. Should you wish to contact us it is preferable for you to do so via a secure message using your Lloyds TSB Share Dealing account number, which is encrypted and offers greater confidentiality.
By registering to use the Service, you agree that your Personal Information may be used for the purposes set out in section 9 of our General Terms and Conditions.
In particular, your Personal Information may be shared with other members of the Lloyds TSB group of companies from time to time, for the purposes of assessing business performance, statistical analysis, evaluating your potential needs and to conduct market research. We may also contact you about services and products which may be of interest to you. If you do not want to be contacted, you can inform us at any time.
Before your Personal Information is disclosed to a third party outside the UK, we will ensure that it agrees to apply the same level of protection to your Personal Information as we are required to apply to Personal Information held in the UK.

How We Handle Complaints

These procedures are written in accordance with the Financial Services Authority's Complaints Handling Rules.

In the event of a complaint regarding our products or services you should write to:

Lloyds TSB Share Dealing
PO Box 28518
Finance House
Orchard Brae
Edinburgh
EH4 1WW

Or call us on 0845 60 60 560.

Upon receipt of your complaint, we will enter it on to our complaints register, which records details of your complaint and enables us to track it through to resolution.

We will endeavour to respond to and resolve your complaint at the earliest opportunity. Unless we are able to resolve the matter within 5 business days, we will normally provide a written acknowledgement of your complaint within five business days of its receipt, giving details of the person handling the matter. A copy of our complaint handling procedures will also be included.

Should our investigations into your complaint require longer than two weeks to complete, we will write to you explaining why we are not yet in a position to resolve the matter, indicating when we expect to correspond further (this will be no longer than four weeks from receipt of your complaint).

In the unlikely event we are still unable to resolve your complaint after four weeks, we will write giving the reasons for the delay and an indication of when we expect to provide a full and final response. We will also explain your right to refer the matter to the Financial Ombudsman Service ("FOS"), an independent dispute resolution scheme, if you consider the delay unsatisfactory.

Once our investigations are complete, we will write to you with our final response. Unless we have been able to resolve the matter straight away, the final response will notify you of your right to refer your complaint to the FOS if you remain dissatisfied, which you must do so within 6 months from the date of our final response. A copy of the FOS explanatory leaflet will also be included. (Click here to download a PDF version of this leaflet.)

The FOS can be contacted at South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.

back to top

Internet Trading matters

Password and security
Your Lloyds TSB Share Dealing account number and PIN are unique to you. This means that you will be responsible for the security and use of your Lloyds TSB Share Dealing account number and PIN, and we hold you responsible for all transactions that arise from their usage, other than due to our fraud, negligence or breach of the General Terms and Conditions or Terms and Conditions for the Lloyds TSB Share Dealing ISA.
Your responsibilities
As a condition of being approved to use our trading facilities you will immediately notify us by secure message or by telephone if:

(a) you have placed an order using our electronic trading facility and you have not received a confirmation;

(b) you have dealt and you do not receive a confirmation of the order, its execution or cancellation within two business days (whether through hard copy, electronic or verbal means);

(c) you receive a confirmation for an order you did not place;

(d) you become aware of any inaccurate information in your account, or;

(e) you become aware of any loss, theft or unauthorised use of your Lloyds TSB Share Dealing account number and PIN number.

You will be held liable for any transactions that take place prior to us receiving such notifications.
Suspension or termination of services
We have the right at our absolute discretion to suspend or terminate your access to the Service for any reason and without prior notice to you. You agree not to hold us responsible or liable for any disruptions in service due to, and not limited to:

(a) any system problems beyond the our control;

(b) routine system maintenance or system upgrades; and

(c) any other event or circumstance our control.
Transactions
All prices quoted in respect of dealings by telephone through the Service are indicative only, and are not fixed or guaranteed prices. If we receive an order from you by telephone, you acknowledge that the market quote for the security may have moved (either against you or for you) during the time between when you asked us to deal, based on the indicative price, and when your order is actually executed.

For dealings through the Site, the quoted price will be guaranteed for a fixed (stated) time period. After that time period has expired, you will be required to obtain a new quote and you acknowledge that the price for the security may have moved in the meantime.

We may, without prior notice or reason, decline to accept your orders or we may place certain restrictions on your Lloyds TSB Share Dealing account. All transactions will be subject to the applicable rules, regulations, customs and usages of the relevant exchange or market where the transaction is executed.

Third Party Information

We represent that all information on this Site is obtained from sources believed to be reliable. However, neither we nor any of our associated companies, agents, licensors or delegates makes any representation as to the completeness, accuracy or timeliness of the information or of any opinions expressed therein nor do we or they accept any liability for any losses, costs, liabilities or expenses (including, without limitation, loss of profit) which may arise directly or indirectly from use of or reliance on such information.
Stock exchange information is provided by IS. Teledata AG. Exchange information is provided by Standard&Poor's Comstock, except for information in relation to German securities which is provided by the German Stock Exchange AG. The timeliness of price information depends upon the selected stock exchange and type of security. Users should allow for a minimum 15 minute delay in the posting of price changes.
Though all reasonable efforts are made to present accurate data, we and IS. Teledata AG accept no responsibility for the correctness, completeness or accuracy of the information held in the "Market View " section of the Site.
All data contained or presented in any part of the "Market View " section of the Site is provided for information only and should not be taken to imply a recommendation from us or IS. Teledata AG to execute particular trades in any market.
All web page contents, including layout, source text, and software are the property of us or our licensors except where otherwise indicated. Page contents may only be copied, stored and recalled for private use, and all copyright notices and trademarks must be preserved. Commercial re-use is not permitted, and anything other than private re-use requires written permission from us. No use may be made of the data in the "Market View" section of the Site that in any way impairs the ability of other visitors to the Site to view and use it.
The creation of links to these pages from other areas of the World Wide Web or Internet is expressly forbidden without our previous written permission. No part of these pages can be used in other web pages and nor should complete pages be used within the framesets of other web sites.

Lloyds TSB Share Dealing

Conditions of Use

The Service is provided by Lloyds TSB Bank plc; if you register for this service our terms and conditions will apply to your use of the Service. The Service covers the products of a number of companies, and is wholly separate from any other products or services which may be available from time to time on the Lloyds TSB Internet Banking site and which relate solely to Lloyds TSB Bank plc and its associated companies.
The Service is only available to individuals for their personal use and benefit, who are aged 18 and over. The Service is not available to entities of a non-personal nature, such as investment clubs and companies. Where information on the Site constitutes an offer or solicitation to conduct investment business, it does so only in the United Kingdom; accessing the Site from another country may be an offence in that country. You agree that any use of the site outside the United Kingdom will be entirely at your own risk.
You are responsible to ensure that the Service is suitable for your needs and if you require advice about dealing in investments please contact your financial adviser. The value of investments and any income from them may fall as well as rise and investors may not get back the amount originally invested. Past performance is not a guide to the future.
The Site may include links to web sites and/or services owned and/or operated by other companies. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such web sites and/or services.
If you register for the Service you agree to Lloyds TSB providing information about you to our agents and sub-contactors.
The Site and the copyright and other intellectual property rights in the content and the materials featured therein are owned by or licensed to Lloyds TSB Bank plc. LLOYDS TSB is a registered trade mark of and Lloyds TSB Share Dealing is an unregistered trade mark of Lloyds TSB Bank plc. Certain other names, words, images or logos identifying and/or identified on this Site and/or the Service provided by us are either proprietary trade marks of the Lloyds TSB Group or constitute trade names or unregistered trademarks of the Lloyds TSB Group. You are not permitted to remove or alter any copyright or other intellectual property notices of proprietary restrictions from any content or materials featured on the Site. Any and all rights reserved.
As part of your use of the Site you may (subject to any further restrictions imposed from time to time by us and our licensors) copy electronically and print portions of the Site. Any other use of materials on the Site (including without limitation accessing, reproducing, publishing, distributing information provided on or through the Site by way of sale or for any commercial purpose) without permission is strictly prohibited.