Help

Frequently Asked Questions (FAQs)

We’ve compiled a comprehensive list of information to help answer any questions you might have about our service, including the accounts we offer, how to open and fund each type of account, dealing, types of investments, and technical support. We’ve added links to specific pages where we think it would be most helpful as you’re using the site. You can also click here for the full list of FAQs.

Popup Help

Where you see the help symbol ? you can click on it to call up specific information on how to use some of the functions in a screen or section. You’ll find help windows in the Market View and My Accounts sections of the site. To help you make the best use of this information we’ve included links to the extra detail in many of the Market View pages.

Quote Search

To find prices quickly, you’ll always find Quote Search on the left-hand navigation when you’re using the site. Simply enter the name of the stock you need a price in and click Go. Along with detailed quotes you’ll also be able to view latest news and company information.

Site Search

Using our Site Search lets you go directly to the area of our website that interests you most. Site Search is always available on the top right navigation bar and we have five different types of searches to help you:

• Site Search - Use this tool to search the pages on this site, including the glossary
• News Search - Filter results from news feeds by sector, category and region. You can also access the London Stock Exchange Regulatory News service
• Fund Finder - Use this tool to find Unit Trusts, OEICs and Investments Trusts  
• Securities Search - If you know the name of the stock or fund you’re interested in, use this tool to get information and prices
• Stock Selector - Use this tool if you're looking for UK shares and a specific index or sector.

Dealing Demo

Take a tour of our site to learn more about how to deal online. Try out the demo for our Certificated service and the demo for our Nominee and ISA accounts.

Sitemap

The sitemap has quick links to all the main sections of our site.

At your service

We’re here to answer your questions – please email us, send a secure message or call our Customer Services team on 0845 60 60 560, Monday to Friday, 8am to 6pm.
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